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    "Brian is that truly rare breed of professional who is adept at blending many critical technical and leadership skills while maintaining a high degree of civility and humility under pressure. I have never worked with anyone who could so artfully present complex issues at any audience level while never losing focus on achieving the goal of the engagement. I would recommend Brian for any role that he is willing to undertake, and I can promise success in any such endeavor.” November 12, 2007

    Ron New , Vice President of Sales and Marketing , Venturi Technology Partners
    worked with Brian at Venturi Technology Partners

    « Evaluating the Future of Web Content Management Platforms | Main | How to get the Most out of your Digital Agency Relationship »
    Tuesday
    Feb122019

    CXM: The Driver for True Digital Transformation

    DateTuesday, February 12, 2019 at 9:38AM

    The term digital transformation means different things to different audiences, but a common understanding of the popular phrase may be: to leverage digital technologies in a way that allows a business or organization to fundamentally transform how it creates, markets, delivers and nurtures its customer base. Effective implementations of digital transformation strategies can create profound, and potentially highly disruptive, opportunities and as such, represent something of a holy grail for businesses to target. This leads to a natural question: how do companies achieve this transformation?

    Read the rest of my blog now published at Customer Think

    AuthorBrian Browning | CommentPost a Comment | Reference10 References |

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    References (10)

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